Reference

Privacy Policy for your f91 account

We use this page to explain what happens to the details you share with f91 when you open an account, check your wallet, or ask for help.

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f91 Privacy Policy for your f91 account
REACH OUR TEAM

Contact paths for privacy requests

If you want to ask how we use a record, update details, or raise a concern about a missing consent, contact us through in-account chat, email, or the form on our site.

In-account chat Open a privacy request from your account area and send it to our team. We use it for correction requests, access questions, and account checks that need a verified match.
Email Use email when you need a written trail for a correction, retention query, or record copy request. Add the account detail you want checked so we can verify the right profile.
Contact form The form is useful when you want to describe a data concern in full. We route it to the right staff member, confirm the account, and reply with the next step.
HOW WE HANDLE DATA

Data, cookies and account security

We design our handling around plain controls: limited collection, encrypted transport, role-based access, and review of records only when a task needs it.

Data collection

We collect profile details, contact fields, device data, and transaction records only when they are needed for account creation, verification, support, security, or legal duties. We avoid asking for anything that does not help with those tasks.

Cookies

Session cookies keep you signed in and let us remember language or display choices. Analytics cookies help us understand page performance in a limited way, and you can clear them through your browser controls.

Account security

We use encrypted connections, login checks, and internal access controls so only staff with a real task can view account records. If something looks unusual, we may ask for extra confirmation before acting.

Retention

We keep records only for as long as they are needed for support, dispute handling, tax, fraud checks, or legal duties. After that period, we delete them or remove personal details where that is possible.

Requests

If you want to correct your profile, ask for a copy, or question a data use, send the request through the contact path on this page. We verify identity before making any change.

Contact

For privacy matters, our team reviews messages in sequence and sends them to the right person. That keeps your request tied to the correct account and avoids exposing your details to the wrong inbox.

Privacy questions, answered clearly

These answers cover the questions people ask most often about records, access, correction, and retention. If your situation is tied to local law, the exact step we can take depends on where you are and what the law allows. When you send a request, we check the account first so we respond to the right person and the right record.

We collect the details needed to open, run, and secure your account, including profile fields, device data, and payment records when you use UPI, Paytm, PhonePe, or Google Pay. We do not ask for more than the task needs.

Payment records help us confirm deposits or withdrawals, prevent misuse, answer support requests, and meet tax or audit duties. We keep only the parts required for those purposes, then remove or anonymise them when retention ends.

Yes. If a detail is wrong or out of date, send us the correction request through our contact path. We will verify the account first, then update the record where local law allows.

We use session cookies and similar tools to keep you signed in, remember basic settings, and understand how pages are performing. You can manage most cookies in your browser, though some are needed for login safety.

Only staff or service partners who need it for account handling, security, support, or legal duties can access it, and they do so under limited access rules. We do not share more than the task requires.

If a local rule changes what we can collect or keep, we follow that rule for your location. Access to our services is available where local law permits, and certain actions may need extra checks.

Use in-account chat, email, or the contact form. State the request clearly, and we will verify the account before we make changes or send any record that could expose your details.

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